Simple, transparent pricing
Start free. Upgrade when you need more power.
Compare all features
| Feature | Free | Starter | Team | Business |
|---|---|---|---|---|
| Agents & conversations | ||||
| Agents | 1 | 3 | 10 | Unlimited |
| Conversations/month | 50 | Unlimited | Unlimited | Unlimited |
| KB articles | 5 | Unlimited | Unlimited | Unlimited |
| AI features | ||||
| AI suggestions/month | 100 | 500 | 2,000 | Unlimited |
| AI triage | Not included | Not included | Not included | Included |
| AI auto-reply | Not included | Not included | Included | Included |
| Sentiment analysis | Not included | Not included | Not included | Included |
| Channels | ||||
| Included | Included | Included | Included | |
| Chat widget | Not included | Included | Included | Included |
| Form | Not included | Included | Included | Included |
| API | Not included | Included | Included | Included |
| Features | ||||
| Knowledge base | Basic | Full | Full | Full |
| Reporting | Not included | Basic | Basic | Advanced |
| Custom branding | Not included | Not included | Included | Included |
| CSAT surveys | Not included | Not included | Included | Included |
| Smart routing | Not included | Not included | Not included | Included |
| SLA management | Not included | Not included | Not included | Included |
| API access | Not included | Not included | Not included | Included |
| Priority support | Not included | Not included | Not included | Included |
Frequently asked questions
Can I try SupportOS before committing to a paid plan?
Yes. The Free plan includes 1 agent, 50 conversations per month, and 100 AI suggestions. You can upgrade whenever you need more.
What counts as an "AI suggestion"?
Each time the AI categorizes a conversation, suggests a priority, recommends an article, or drafts a reply counts as one suggestion. Viewing the same suggestion multiple times does not count again.
Can I change plans or cancel anytime?
Yes. You can upgrade, downgrade, or cancel at any time from your workspace's Billing page. Cancellation takes effect at the end of the period you have already paid for.
Do you offer annual billing?
Not yet, but it is on our roadmap. All plans are currently billed monthly.
What happens if I exceed my plan limits?
Your Billing page shows your usage against your plan's limits, and you can upgrade from there whenever you need more. Your inbox and conversations are never locked.